Frequently Asked Questions

Our pricing is flexible and project-specific. It depends on factors such as sample type, target cell number, sequencing depth, and any required customization. Pricing is provided after an initial consultation to assess your experimental design and requirements.

You can request a quote through our website or contact your regional representative for details.

We work with a wide range of sample types, including fresh or cryopreserved tissue, cell suspensions, PBMCs, nuclei, FFPE sections, and plant materials.

Each platform has specific requirements—our team will guide you through sample preparation and QC guidelines tailored to your project.

Sample delivery depends on your location and sample type.

We operate labs in Europe, North America, and Asia. For most FFPE or frozen materials, shipment on dry ice is recommended. Our team will provide specific instructions after reviewing your sample type and project details.

Yes. We offer full support including sample quality assessment, cell/nuclei isolation, library construction, and sequencing.

You can choose a full-service workflow or submit prepared libraries if you prefer.

Yes. While basic analysis is included with sequencing projects, we also support standalone bioinformatics projects.

Our bioinformatics team offers customizable analysis pipelines—ranging from QC and clustering to differential expression, pathway enrichment, and more.

Just share your raw data and analysis goals with us, and we’ll propose a suitable plan.

Data protection is a top priority.

All raw sequencing data and analysis results are processed on secure local servers, with AES-256 encryption and AWS-based protocols applied throughout data storage and transfer.

We securely archive your data and deliver results via encrypted links or other secure transfer methods, based on your preference.

We’ve supported thousands of projects across oncology, immunology, plant biology, neuroscience, microbiology, and more.

In cancer research specifically, we’ve provided single-cell and spatial sequencing services for studies involving breast, lung, colorectal, gastric, pancreatic, liver, ovarian, and brain tumors.

If you're working in a specific area, feel free to reach out. We can share relevant project examples or published research that demonstrate how our technologies have been applied.

Absolutely — we’d be glad to help. If you're unsure whether single-cell or spatial technologies are appropriate for your research, our scientific team can walk you through it. We’ll review your sample type, study objectives, and share insights from similar projects we've handled.

Our scientific support team is available to meet online and walk you through potential approaches based on your research objectives.